PRIVACY POLICY

Effective Date: July 2026

This Privacy Policy ("Policy") describes how Logitech ("Company", "ServiceSetu ", "we", "our", or "us") collects, uses, stores, processes, discloses, and protects information provided by users of the ServiceSetu platform, including the website located at https://servicesetu .in/ and related services (collectively, the "Platform").

For any questions regarding this Policy, please contact us at support@servicesetu .in.

1. Scope of this Privacy Policy

This Policy applies to all users of the Platform, including:

• Individuals seeking services through the Platform ("Customers");
• Service providers, professionals, vendors, contractors, and business partners offering services through the Platform ("Service Professionals");
• Visitors who access or browse the Platform without creating an account.

2. Information We Collect

2.1 Information Provided by You

We collect information that you voluntarily provide when you create an account, request services, communicate with us, complete transactions, or otherwise interact with the Platform.

Information collected may include:

• Full name;
• Email address;
• Mobile phone number;
• Residential or service address;
• Postal/Pin code;
• Payment-related information;
• Customer support communications;
• Any additional information voluntarily provided during service requests or bookings.

Service Professional Information

Information collected may include:

• Full name;
• Business or trade name;
• Email address;
• Mobile number;
• Service locations and operational areas;
• Service descriptions and business profiles;
• Government-issued identification documents;
• Professional qualifications, certifications, and experience;
• Portfolio images, photographs, and supporting documentation.

2.2 Verification Information

To maintain the safety, reliability, and integrity of the Platform, Service Professionals may be required to undergo identity and background verification.

Verification may include review of:

• Aadhaar Card;
• PAN Card;
• Voter Identification Card;
• Driving Licence;
• Other government-issued identification documents.

Verification activities may be conducted directly by ServiceSetu or through authorized third-party verification partners.

By submitting verification documents, Service Professionals consent to the collection, review, storage, and processing of such information for verification, compliance, fraud prevention, and operational purposes.

ServiceSetu reserves the right to approve, reject, suspend, or terminate accounts based on verification outcomes and internal risk assessments.

2.3 Automatically Collected Information

When you access or use the Platform, certain information may be collected automatically, including:

• IP address;
• Device identifiers;
• Browser type and version;
• Operating system;
• Pages visited and navigation activity;
• Referring URLs;
• Date and time of access;
• Session duration;
• Usage patterns and engagement metrics.

This information helps us understand user behavior, improve our services, maintain security, and optimize platform performance.

3. Cookies and Similar Technologies

The Platform uses cookies, web beacons, tracking pixels, and similar technologies to enhance user experience and improve functionality.

Cookies may be used to:

• Remember user preferences;
• Maintain session information;
• Analyze website traffic and performance;
• Personalize content and advertisements;
• Improve security and fraud detection measures.

Users may disable cookies through browser settings; however, certain features of the Platform may not function properly if cookies are disabled.

Third-party service providers may also use cookies and similar technologies subject to their own privacy policies.

4. Third-Party Authentication Services

Where users choose to register or log in through third-party authentication providers such as Google or Facebook, ServiceSetu may receive certain information made available by such providers, including:

• Name;
• Email address;
• Profile picture;
• Other information authorized by the user.

The information received is governed by the privacy settings selected by the user on the respective third-party platform.

5. Purpose of Processing Information

We may collect, use, process, and store information for purposes including but not limited to:

• Creating and managing user accounts;
• Facilitating bookings and service requests;
• Processing payments and transactions;
• Conducting identity and background verification;
• Providing customer support;
• Sending transactional notifications and updates;
• Improving Platform functionality and user experience;
• Monitoring quality and service performance;
• Detecting, preventing, and investigating fraud or abuse;
• Resolving disputes and enforcing policies;
• Conducting research, analytics, and business intelligence activities;
• Complying with applicable legal and regulatory requirements;
• Marketing, promotional, and advertising activities where permitted by law.

6. Disclosure and Sharing of Information

6.1 Between Customers and Service Professionals

To facilitate service delivery, ServiceSetu may share limited information between Customers and Service Professionals, including:

• Name;
• Contact information;
• Service location;
• Booking details.

Such sharing is necessary for the successful completion of requested services.

6.2 Third-Party Service Providers

We may share information with trusted third-party vendors and service providers who assist us in operating the Platform, including providers of:

• Payment processing services;
• Verification services;
• Analytics and reporting services;
• Cloud hosting and infrastructure services;
• Customer support solutions;
• Communication and notification services.

Such parties are authorized to access information only to the extent necessary to perform services on our behalf.

6.3 Legal Compliance and Protection

We may disclose information where we reasonably believe such disclosure is necessary to:

• Comply with applicable laws, regulations, court orders, or legal processes;
• Protect the rights, property, or safety of ServiceSetu , users, or third parties;
• Prevent fraud, abuse, or unlawful activities;
• Enforce our Terms of Use and other policies.

6.4 Corporate Transactions

In connection with a merger, acquisition, restructuring, investment, financing transaction, or sale of assets, user information may be transferred as part of the business transaction, subject to applicable legal requirements.

6.5 Consent-Based Sharing

We may share information in circumstances where users have expressly authorized or consented to such disclosure.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include:

• Encrypted transmission of sensitive information;
• Access controls and authentication procedures;
• Internal data protection protocols;
• Periodic security reviews and assessments.

While we strive to maintain commercially reasonable security standards, no method of transmission or storage is entirely secure. Accordingly, we cannot guarantee absolute security of information.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide and improve services;
• Maintain business records;
• Resolve disputes;
• Prevent fraud and abuse;
• Comply with legal, tax, accounting, and regulatory obligations;
• Enforce contractual rights and policies.

Upon expiration of applicable retention periods, information may be deleted, anonymized, or archived in accordance with applicable laws.

9. User Rights

Subject to applicable law, users may have the right to:

• Access personal information held by ServiceSetu ;
• Request correction or updating of inaccurate information;
• Request deletion of personal information;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications;
• Manage cookie preferences through browser settings.

Requests may be submitted by contacting support@ServiceSetu .in.

10. Children's Privacy

The Platform is intended solely for individuals who are eighteen (18) years of age or older.

ServiceSetu does not knowingly collect or process personal information from minors. If we become aware that information belonging to a minor has been collected, appropriate steps will be taken to delete such information.

11. Third-Party Websites

The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by ServiceSetu . We are not responsible for the privacy practices, content, security, or policies of such third-party services. Users are encouraged to review their respective privacy policies before providing any information.

12. Grievance Officer and Contact Information

For privacy-related concerns, complaints, requests, or grievances, users may contact:

Logitech

Email: support@ServiceSetu .in

Phone: +91-701-190-2232

13. Changes to this Privacy Policy

ServiceSetu reserves the right to amend, modify, or update this Privacy Policy at any time.

Any revised version will be posted on the Platform with an updated effective date. Continued access to or use of the Platform following publication of the revised Policy shall constitute acceptance of such changes.

Users are encouraged to review this Privacy Policy periodically to remain informed about our privacy practices.